Our Commitment to your Privacy
Service Coordination Support (SCS) is committed to protecting your privacy and ensuring that your visit to our website is completely secure.
If you have any questions or problems with any aspect of our privacy policy or its implementation, please contact our privacy officer at privacy@scsonline.ca.
Security of your Personal Information
To maintain the security of your information, we use the Transport Layer Security (TLS) protocol with 256-bit or higher encryption strength to transmit sensitive information. This is the same technology used in transmitting sensitive information by banks, governments, and online businesses such as Amazon.com and eBay.
Once the information is in our system, it is accessible to authorized SCS personnel only. We strictly enforce our privacy policies with our employees and any breach of this policy will result in termination and the pressing of criminal charges where there are grounds.
How we use your Personal Information
Your personal information will be used in order to provide you with the requested products and services. This includes the use of information for completing transactions or communicating back to you. Credit card numbers are used only for payment processing and are not used for any other purpose.
We may also use personal information in a manner that does not identify you specifically nor allow you to be contacted but does identify certain criteria about our Site’s users in general (such as we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed).
Who we share your Personal Information with
We will NOT sell, trade or rent your name or personal information to anyone else. We DO NOT sell, trade, rent or provide outside access to our mailing list at all.
SCS will not release your personal information to authorities unless required by law, search warrant, court order, subpoena, or fraud investigation.
Except as otherwise stated in this policy, SCS will share your information with third parties only to the extent necessary to provide the services and products requested by you. All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information.
Collection of your Personal Information
SCS only saves such personal information that is necessary for you to access and use our services. This personal information includes, but is not limited to, first and last name, email address, phone number, other payment processing information and document creation data. SCS will store such personal information until you delete that personal information through your “My Account” or “Manage Your Ads” pages on our site, you formally request its deletion or revoke your consent to its storage, or SCS otherwise deletes that personal information in accordance with its decisions or internal policies.
Document Preparation and Privacy of Information
The information you provide when you prepare a document on our website is held strictly confidential. For your protection provide a valid email address that will not block email from SCS. To change your password, you must use the email address associated with your account. We do not give out passwords over the phone.
Third Party Services
This site uses the Google Maps API and the terms of Google’s Privacy Policy are incorporated by reference into our Privacy Policy.
Our Site may use a website recording service which may record how you use our site such as mouse clicks, mouse movements, and page scrolling, but your personal data such as text inputted will not be collected by this service. Data collected by this service is used to improve the usability of our Site. The information collected is stored and is used for aggregated and statistical reporting and is not shared with anybody else. The website recording service is required to maintain the confidentiality of that information.
Personal Information We Collect Automatically
SCS automatically collects your Internet (IP) address, general geo-location, and information about your interaction with our website. We collect your IP address and general geo-location to automatically present you with products and services relevant to your location. We collect information about your interaction with our website through the use of cookies. Please see our Cookie Policy for more details on how we use cookies.
SCS Employees with Access to Your Personal Information
SCS employees will only access your personal information to provide you with the requested products and services, or, in the case of your name and email, to send you marketing materials. When you contact SCS, our employees may access your personal information to provide you with the assistance you request. Additionally, members of the SCS legal, marketing, and information systems teams may access your personal information when assisting in solving any customer service issue you report. If you exercise your data rights, the SCS Privacy Officer may also access your personal information when responding to your request. In other instances when SCS employees access your personal information, that information is deidentified and typically used in aggregate with the data of other SCS clients.
Your Data Rights
You have the right to request that SCS disclose to you the personal information we have collected about you. You also have the right to request that SCS fix any inaccuracies in the personal information we hold about you.
You have the right to withdraw your consent to the collection and use of your personal information at any time. If you withdraw your consent, you will no longer be able to access the SCS websites. We require limited personal information to create an account for you on the SCS websites. Additionally, the personal information you enter into the forms on the SCS websites is necessary to create your profile and other documents.
To exercise your right to withdraw your consent to the collection and use of your personal information, you can delete any personal information you enter into a form on the SCS websites through your “My Account” or “Manage Your Ads” pages. Additionally, you can request that SCS delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Other than the information you enter into forms on our website, we only retain personal information that is necessary for you to access and use our services and to comply with our legal obligations. This information may fall under an exception to deletion.
Once we receive and confirm your customer data request (see Exercising Your Data Rights), we will delete your personal information from our records, unless an exception applies.
Exercising Your Data Rights
To exercise your Data Rights described above, please submit a customer data request to us by either:
- Calling us at 613-748-1788; or
- Emailing us at privacyofficer@scsonline.ca
Your customer data request must:
- Provide enough information for us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a customer data request to verify the requestor’s identity or authority to make the request.